Give Cricbuzz support one event and one unresolved question.

Choose the responsible product

A Cricbuzz score, app notification, subscription, platform bill and Willow-related service can have different support routes. Start with the seller or provider identified by the affected object rather than a search result for a generic help number.

For a score question, identify one event

Include series, teams, match date, innings, ball label and the disputed value. Add the page link and capture time. A statement that the score is wrong lacks the event detail needed to check it.

For login, preserve the account route

Record the sign-in method and error stage without sending a password or one-time code. A forgotten contact and a payment linked to another account are different recovery questions. Avoid creating repeated accounts to test an entitlement.

For missing access, begin with the receipt

Keep seller, transaction reference, plan, date and the account used at purchase. A bank debit establishes a payment event, while entitlement in the correct product needs a separate check. Do not pay again merely to test whether access appears.

Deletion, cancellation and uninstalling are separate actions

A privacy request concerns provider-held data; stopping renewal concerns billing; uninstalling concerns the device. Ask for the exact action required and retain confirmation of its scope.

Build a report around one event and one missing result

A score report can name match, innings, legal ball, displayed value and comparison source. A Plus report can name billing provider, transaction date, plan and signed-in account. A video report can name event, territory notice and device. Combining all three into “not working” makes ownership harder to establish.

For Android feedback, use the attributable channel from the app or publisher. An address in an unrelated search result is not authenticated by its label. Never send a password or active OTP to resolve a public score discrepancy.

Remove, cancel and delete are different requests

Removing an icon changes the device. Cancelling renewal concerns future billing. A deletion request concerns account data under the provider policy. Keep separate confirmations for whichever actions you actually need.

If the transaction belongs to a platform or a separate Willow product, identify that receiving provider. A score-site report cannot automatically cancel another entity’s subscription or certify its refund.

Example: a compact support note

The identified plan was purchased through a named seller on a stated date; the same account opens, but the included article remains locked. Add the receipt reference and article URL, with private details redacted. This separates authentication, payment and content access without guessing a cause.